FREQUENTLY ASKED QUESTIONS

DOES COVID AFFECT SHIPPING?

Yes, it unfortunately does. It has lately come to my attention that Finland Postal Services is unable to ship to all countries at this moment. If you are able to proceed during check-out, then the shipping to your country is working at the moment. We are sorry for the inconvenience!

HOW CAN I CONTACT PAPERIMURU?
Best ways to contact Paperimuru is by e-mail hello(a)paperimuru.com 

Paperimuru is also at Instagram, https://www.instagram.com/paperimuru

Please send all messages regarding orders etc. via e-mail or Paperimuru Facebook Messenger, Thank You.
Facebook group and Instagram messages sometimes go unnoticed.

I do not answer work related messages sent to my private profiles, Thank You for understanding.


MISTAKE IN ORDER I RECEIVED
I am sorry if there was an error in the order you received. Please send e-mail to hello(a)paperimuru.com 
We`ll fix this.


I DID NOT RECEIVE ORDER CONFIRMATION
There has been a few cases when PAYPAL payments have had data erros after returning to webshop after payment. In these cases customer does not receive order confirmation e-mail. If you did not receive order confirmation, please send e-mail to hello(a)paperimuru.com

CAN I ADD MORE PRODUCTS TO MY ORDER?
Sorry this is not possible at the moment

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
I usually ship orders within 1-2 business days. PLEASE NOTE that current corona situation might affect shipping times a little. Thank you for your patience.


CAN I PICK UP MY ORDER?
Temporarily it is not possible to pick up your order due the corona situation.


CAN I MAKE RESERVATIONS FOR PRODUCTS?
It is unfortunately not possible to reserve products outside our webshop. Sometimes there are preordering possibilities at our webshop. In that case product card has all the necessary info about the preorder.