FREQUENTLY ASKED QUESTIONS

DOES COVID AFFECT SHIPPING?

Yes, it unfortunately does. It has lately come to my attention that Finland Postal Services is unable to ship to all countries at this moment. If you are able to proceed during check-out, then the shipping to your country is working at the moment. Shipping works to most European countries and outside Europe to Argentina, Brazil, Egypt, South Korea, India, Israel, Japan, Canada, China, Mexico, Vietnam and Unites Stated. Shipping to UK temporarily not possible due Brexit delays. Sorry for the inconvenience.

HOW CAN I CONTACT PAPERIMURU?
Best ways to contact Paperimuru are e-mail satu(a)paperimuru.com and Paperimuru Facebook Messenger
I try to respond in 1-2 business days.

Paperimuru is also at Instagram, https://www.instagram.com/paperimuru

Please send all messager regarding orders etc. via e-mail or Paperimuru Facebook Messenger, Thank You.
Facebook group and Instagram messages sometimes go unnoticed.

I do not answer work related messages sent to my private profiles, Thank You for understanding.



MISTAKE IN ORDER I RECEIVED
I am sorry if there was an error in the order you received. Please send e-mail to satu(a)paperimuru.com or contact me at Paperimuru Facebook Messenger
We`ll fix this.


I DID NOT RECEIVE ORDER CONFIRMATION
There has been a few cases when PAYPAL payments have had data erros after returning to webshop after payment. In these cases customer does not receive order confirmation e-mail. If you did not receive order confirmation, please send e-mail to satu(a)paperimuru.com or contact me at Paperimuru Facebook Messenger


CAN I ADD MORE PRODUCTS TO MY ORDER?
It might be possible to add more products to your order depending the shipping method you have chosen and in case your order has not been packed yet.
Before making additions, please contact me first by e-mail satu(a)paperimuru.com or Paperimuru Facebook Messenger


HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
I usually ship orders within 1-2 business days. PLEASE NOTE that current corona situation might affect shipping times a little. Thank you for your patience.


CAN I PICK UP MY ORDER?
Temporarily it is not possible to pick up your order due the corona situation.


CAN I MAKE RESERVATIONS FOR PRODUCTS?
It is unfortunately not possible to reserve products outside our webshop. Sometimes there are preordering possibilities at our webshop. In that case product name has PREORDER on it and product description offers information about shipping times etc.